Help & Support
How can we help?
Answers to common questions, and a direct line to the BridgeDDS team. We read every message and usually reply within two working days.
If someone is in immediate danger
Contact your local emergency services (911 in the U.S.). For a mental health crisis in the U.S., call or text 988. BridgeDDS support isn't monitored around the clock.
- Contact BridgeDDSQuestions, ideas or anything else.
- Report a technical issueSomething broken, slow or confusing.
- Report a safety concernWorrying behavior, boundaries or patient information.
- Account questionSigning in, your email, your data.
- Mentor verificationApplications, approval and the Verified badge.
Common questions
Who can use BridgeDDS right now?
BridgeDDS is in a closed pilot for people 18 and older: pre-dental students and applicants, and the dental students, residents and dentists who mentor them.
How do I find a mentor?
Browse Find a mentor, filter by what you need help with, and send a request. If a mentor is full you can join their waitlist; when a spot opens they review the list and may invite you.
How are mentors checked?
Every mentor applies and is reviewed by a BridgeDDS Owner, and accepts the Mentor Code of Conduct. The Verified badge means we also confirmed their school or professional status.
I forgot my password or can't sign in.
Use Forgot password on the sign-in page. If that email doesn't arrive, send an account question below — you don't need to be signed in.
How do I change my email, download my data or delete my account?
All three are in Settings → Account and Settings → Your data.
Something someone said or shared worries me.
Use Report on the profile, message, resource or session, or send a safety concern below. Reports go only to BridgeDDS Owners and the person you report isn't told who reported them. You can also block anyone from their profile.
Can I share information about patients?
No. BridgeDDS is a mentorship community, not a clinical system — never share names, photos, radiographs, records or anything else that could identify a patient.
Contact the BridgeDDS team
Not signed in? That's fine — leave an email for our reply. Have an account? Sign in to follow your request here.